Shipping Policy

RIDEFOODIE VENTURES LTD (“we”, “us”, “our”) operates ridefoodie.com, connecting customers with restaurants and food vendors. This Shipping Policy explains how your orders are delivered, what to expect, and your responsibilities as a customer. By placing an order, you agree to this policy.

We deliver to locations listed in our app or website during checkout. Delivery outside these areas is not available. We reserve the right to limit delivery based on distance, vendor capabilities, or local conditions.

Delivery fees are displayed before confirming your order. Fees may vary depending on distance, time, and vendor. Promotional discounts or free delivery offers may apply in certain regions.

Delivery times are estimates only and depend on restaurant preparation, traffic, weather, and other factors. We aim to provide your order within the time shown at checkout but cannot guarantee exact arrival times.

Provide accurate delivery information including address, contact number, and special instructions. Be available to receive your order at the delivery address. Notify our support team immediately if you encounter any issues with your order.

If a delivery cannot be completed due to incorrect address, unavailable recipient, or refusal to accept the order, we may cancel the order. Delivery fees are non-refundable in cases of failed delivery caused by the customer.

If your order is damaged, missing, or incorrect, please report it within 24 hours to support@ridefoodie.com. We will investigate and, where appropriate, issue a refund, partial refund, or credit to your account as per our Refund Policy.

Delivery times may be longer during peak hours, holidays, or severe weather. Vendors or delivery personnel may substitute unavailable items with your consent.

For questions or concerns regarding deliveries:
Email: support@ridefoodie.com
Website: ridefoodie.com

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date.