Refund Policy

Thank you for using RIDEFOODIE VENTURES LTD. RIDEFOODIE operates ridefoodie.com, a platform connecting customers with restaurants and food vendors. This Refund Policy explains the circumstances under which refunds may be requested and issued.
By placing an order or using our Service, you agree to this policy.

Refunds are considered only under the following conditions:

• Incorrect or Missing Items: Your order is incomplete, contains incorrect items, or does not match the menu description.
• Poor Food Quality: Meals are spoiled, unsafe, or not prepared according to standard hygiene practices.
• Delivery Issues: Orders were not delivered, were excessively late, or delivery instructions were not followed.
• Payment Errors: Double charges or incorrect billing through our platform.

Please note: Refunds are not available for personal taste preferences, minor delays, or cancellations after food preparation has started. Perishable items cannot be returned once delivered.

To request a refund, contact our support team at support@ridefoodie.com within 24 hours of receiving your order. Include your order number, a description of the issue, and supporting evidence (e.g., photos of the incorrect or damaged order). Refund requests submitted after 24 hours may not be accepted.

Approved refunds are processed within 5–7 business days and issued via the original payment method. In some cases, partial refunds or credit to your RIDEFOODIE account may be offered instead of full cash refunds. Delivery fees are non-refundable unless the delivery itself was at fault.

Orders may be canceled before preparation starts. Once the restaurant/vendor begins preparing the order, cancellation is not guaranteed, and the Refund Policy applies.

For refund requests or questions:

• Email: support@ridefoodie.com
• Website: ridefoodie.com

RIDEFOODIE may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date.