At RideFoodie, customer satisfaction is our top priority. We strive to ensure every order is delivered fresh, accurate, and on time. However, we understand that issues may arise, and we’re here to help.

1. Eligibility for Refunds

Refunds may be issued in the following cases:

• You received the wrong order

• Your order was missing items

• Your food arrived spoiled, cold, or unfit for consumption

• Your order was never delivered

• You were charged incorrectly

2. How to Request a Refund

To request a refund, please contact our customer support team within 2 hours of receiving (or failing to receive) your order. Provide the following information:

• Order number

• Description of the issue

• Photos (if applicable)

You can contact us via:

• The RideFoodie app chat support

• Email: support@ridefoodie.com

3. Refund Processing

Once your request is reviewed and approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

Partial refunds or credits may be issued depending on the nature of the issue.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after food is prepared or delivered

• Delays caused by traffic, weather, or circumstances beyond our control

• Orders with incomplete or incorrect delivery information provided by the customer

If you have any questions or concerns, don’t hesitate to reach out. We value your business and are committed to making your RideFoodie experience the best it can be.